To return or exchange a product or report damage in transit, please get in touch with our Customer Care within 36 hours of delivery:
By telephone at +91 8081108537 between 11.00AM to 5.30 PM IST (Mon-Sat)
By email at infomitadass@gmail.com with your order number, date of transaction, delivery address and image of the wrongfully delivered or defective item.
Check the products carefully once you receive them and mention any tampering of the package, missing item or damage/ breakage on the delivery receipt presented by the courier partner.
Retain the packaging of the damaged products received until we have reviewed your request.
Our customer care team will look into the issue and revert within 48 working hours.
EXCHANGE & REFUND POLICY
Given the nature of our products, we reserve the sole discretion to provide the resolution to any situation as we deem fit. Each return or exchange request is handled on a case by case basis and we request you to get in touch with our team for prompt resolution.
No refunds will be given if the customer has provided a wrong or incomplete shipping address, there are 3 failed delivery attempts by our shipping agency and/or the package is refused by the recipient.
In the unlikely event that your merchandise arrives damaged, email us a photo and/or video of the damaged product within 36 hours of receiving your order.
Before accepting delivery of any merchandise, please ensure that it is in good condition and has not been tampered with. In case you receive a package, which you believe was damaged in transit, please retain the original packaging (along with price tags, invoices, labels etc.) until our team can review it. Additionally, please mention details about the damaged merchandise on the delivery receipt instead of signing it as 'received'.
Not all products are eligible for returns. In order to maintain fairness to our artisans and craftsmen, as well as keep our prices fair, many items are "Final Sale." Please make it a point to understand which products are eligible for returns before purchasing.
Items on sale cannot be returned.
The Customer Care team must receive and approve your return request.
Once your return has been authorized, you will receive a one-time use code as store credit only. The store credit must be redeemed within 90 days of credit being issued. Credit will be for the amount of returned item.
Product must be returned with all tags attached in its original condition along with all packing material, courier receipt, invoice & other papers.
KRAFTIA & MITA DASS will not be not responsible for any damage caused in return transit of the product.
SHIPPING POLICY
To return your product, you should mail your product to: Block B-1, Plat No 202, Fortuna Rivera Blues Apartment, New Hyderabad
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over ₹10,000, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.